Frequently asked questions

Create your account with your mobile number, verify your identity, then pick a card plan in the app. Your very first card is free for its first period.

Yes. You can hold up to 5 cards at the same time — for example one for shopping and one for travel. Each card has its own plan and can be frozen, renamed or cancelled on its own.

Anyone of legal age with a valid mobile number and ID can apply. We may ask for a few extra details to verify your identity.

We show the expected delivery date when you place your order, and we keep you updated by SMS until your card arrives.

Yes. You can pick from our collection of designs, including the mint, lemon and frosted glass styles.

Each card has a plan: monthly, yearly, or a one-time payment that never renews. You'll see the prices on our Cards page and in the app. Cards are paid from your CardSpark balance, and monthly and yearly cards renew automatically until you stop them.

The card waits with “Payment due” until you top up and tap Pay now in the app. You can also stop renewing or cancel it at any time.

Eligible new customers pay 0% interest on purchases for the first 12 months. After that, the standard rate shown in your agreement applies.

You earn cash back on eligible everyday purchases. Your rewards appear in your account and can be redeemed at any time.

Contact us right away so we can block the card and send you a replacement. You are not responsible for purchases you didn't make.

Your data is encrypted and only used to provide your card and services. We never sell your personal information.

Use the contact form on our Contact page, email us or call us during opening hours. We usually reply within one business day.

Yes, at any time. Contact our support team and we'll guide you through the steps.